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Information Technology - Scrum Master (SQ Mobile) job in Singapore at SINGAPORE AIRLINES LIMITED

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Information Technology - Scrum Master (SQ Mobile) at SINGAPORE AIRLINES LIMITED

Information Technology - Scrum Master (SQ Mobile)


Job Description

  • The successful candidate will be part of the Information Technology Division, Revenue Generation & Customer Experience Department, working with a team of PMs, developers, UX designers, Product Owners and QA specialists to enhance SIA's customer facing mobile application.

Key Responsibilities include:

  • Working with Business Units, identify, specify and prioritize features, functionality and capabilities, ensuring they are clearly specified for developers.
  • Review and analyse business requirements.
  • Propose IT solutions and implement according to digital roadmap timeline.
  • Improve reach and effectiveness of sales & marketing activities using digital technology.
  • Strengthen personalization of services delivery and customer engagement.
  • Digitize key operation processes and support total mission management.
  • Drive key IT capability to transform business.
  • Work with technology, business units and relevant functional managers to ensure that solutions delivered are aligned to the digital enterprise Architecture and IT Application roadmap.
  • Liaise with vendors for implementation of enhancements and track prompt resolution of system issues.
  • Anticipate any potential issues that might impact the project.
  • Track and report project status to leadership groups.
  • Monitor the product roadmap for periodic upgrades.
  • Assist the business in the budgetary sizing of their IT plans.
  • Track and identify feasible airline applications, key technology trends and technologies for awareness, and potential adoption by the business.
  • Any relevant ad-hoc duties.
  • This is an individual contributor role.


  • Possesses a degree in Information Technology or related fields.
  • Must be a Certified Scrum Master.
  • Minimum 3 years of relevant working experience.
  • Strong analytical, project management, communications and interpersonal skills.
  • Knowledgeable in software development methodologies such as Agile and SDLC, as well as digital development platforms, tools and deployment technologies.
  • Knowledge / practical experience in digital UI/UX domain is preferred.
  • Practical experience in website or mobile app related technologies and software development is preferred.


Recommended Skills

  • Agile Methodology
  • Analytical
  • Business Requirements
  • Certified Scrum Master
  • Communication
  • Customer Experience
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Job ID: 3_6b51956599d200cdff8680b7c18fde

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