Opening for Customer Service Executive (Service Centre) - Contract
CPF ABOUT US   CPF APPLY NOW

 

 

Join Us For a Meaningful Career

 

Every CPF Ambassador plays a vital role in helping Singaporeans save for a secure retirement. So long as you have the passion and commitment to serve the public, you will find your niche in our big family, in one of the following fields:

Enforcement


Enforcement

 

"There is great satisfaction when we manage to recover the employee's CPF contributions, particularly when we can help more vulnerable groups like the low-wage workers."

 

Khoo Lee Shan
Senior Investigation Officer (Recovery)
 

Management of CPF Schemes

CPF Schemes

 

"I took up the Education Reimbursement Scheme to complete my part-time degree and was subsequently sponsored for a graduate diploma in Leading and Sustaining Change Management under the Training Sponsorship Scheme. I was also exposed to different portfolios to take on more challenging roles and to develop my potential."

 

Joanne Tan Hwee Guek
Assistant Director
(Member Accounts Services)
 

Customer Service


Customer Service

 

"Our Parent-Care Leave gives me time to accompany my parents for their medical appointments."

 

Haryati Bte Zainal Abidin
Assistant Head
(Service Centre & E-service)
 

Information Technology

Information Technology

 

"Unlike the other organisations I've worked for, CPF Board has a unique culture where our Core Management communicates and interacts with staff frequently and efficiently. There is no lack of open avenues to facilitate such communication within the Board."

 

Sameer Javad
Senior IT Consultant
(Member Application Systems 1)

Career Opportunities


The CPF Board is the trustee of members' CPF savings. We seek to protect and preserve the value of the savings. We provide fair market returns at minimal risk, while opening avenues for members to seek higher returns on their own after carefully considering the risks involved. The guiding principle is prudence. And returns should contribute towards the member's well-being in his retirement.

In CPF Board, we believe in achieving our mission and vision through motivated people who are committed to learn, improve and innovate. We do so by creating a conducive work environment and by attracting, nurturing and retaining talent. We provide competitive rewards & benefits to our staff. We develop our staff through well-structured training & development programmes and career development planning.

Customer Service Executive (Service Centre) - Contract


You play a vital role in creating memorable experience for our CPF members. You will be our Star Ambassador, a champion for customer service and making our customers feel like stars.  

You will learn from the very best and be given meaningful opportunities to develop as we embark together on our continual journey towards service excellence.

In SCE, our Customer Service Executives assist CPF members in making important decisions regarding their retirement, housing and healthcare needs. We offer you the space to fulfill your aspirations. 

This is the career for you if you thrive on interacting with people and enjoy being of service to others. Make a Star. Be a Star.  


Responsibility
 

  • Provide personalised service to manage CPF members' enquiries on CPF schemes and services over the counter. Help CPF members make informed choices about their CPF savings
  • Create good customer experience through effective service delivery, easy-to-use platforms and with an empathetic mindset.


Required Attributes
 

  • A good tertiary qualification (minimally diploma graduates) with at least 1 year of experience in customer service (i.e. phone calls, face-to-face contact, or emails) in the service/hospitality industry are preferred.  Recent graduates with an interest in customer care are also welcomed to apply
  • Pleasant disposition with positive attitude and strong resilience
  • Dynamic individual with service aptitude and willingness to go the extra mile
  • Possesses strong interpersonal and communication skills


TRUST. Everything We Stand For.