Customer Service Team Lead (Telecom Industry)

Success Human Resource Centre Pte Ltd

Customer Service Team Lead (Telecom Industry)

Success Human Resource Centre Pte Ltd


Job Nature: Contract

Position Level: Entry Level, Experienced

Job Category: Corporate Communications/Public Relations , Electrical/Electronics, Compensation & Benefits, Troubleshoot

Qualification: Bachelor's / Honours

Salary: Login to view


Job Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Manage resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

 

Period: 

  • Contract up to 2 years

 

Salary: 

  • Based on qualification

 

Working Hours: 

  • 8:00am – 6.00pm, Monday – Friday  (Standby duties is required after office-hours, when needed)

 

Requirement

  • Degree/Diploma in Electronic/Electronic/Telecommunication Engineering or equivalent
  • Experience in providing customer service support
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Able to commit to 24/7 standby duties when needed.
  • Preferably with Class 3 driving license


 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

 

[Click Here to Email Your Resume] (Reg No: R1107386)

 

Please ensure that applications sent through email are no bigger than 1Mb.

 

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

1 Sophia Road, Peace Centre,

#06-23/29 Singapore 228149

T: 6337 3183 | F: 6337 0329 | W: [Click Here to Email Your Resume]

Company Overview

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping, and etc. Product & Services Success Human Resource Centre Pte, Ltd provides staff talents of all categories. We specialize in Temporary... Learn More

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